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Job Description
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Inside Sales Executive
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793239
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AZ-Phoenix
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1
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Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
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SUMMARY:
Responsible for managing and developing a marketing territory that consists primarily of maintain or lower producing independent agents. Achieving success will include: optimizing the growth potential of the assignment; exceeding or meeting year over year growth and profit objectives; utilizing Travelers sales tools within a consultative sales framework; developing competitor intelligence; and collaborating with team members in the region, home office, and business center on product, pricing, and agency management decisions.
PRIMARY DUTIES:
Responsible for management and profitable development of all agencies within agency assignment
Accountable to build/maintain effective relationships with customers/agents. Will provide customer service to customers/agents over the phone at a level that is consistent with Travelers Business Center quality and productivity goals
Learns to apply agency diagnostics. Diagnoses agencies interests and ability to grow and motivates agents to succeed
Completes strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed
Develops and executes bottom-up Strategic Agency Management (SAM) Plans with consistent accuracy in meeting company objectives
Development and execution of sales and marketing initiatives to achieve growth and profitability objectives
Articulates a sales process that matches Travelers features, benefits, and solutions to agency needs and influences agents to quote and sell Travelers to customers
Insure that agency staffs are fully trained (products, automation for quoting and HQ in total)
Assist and develop selected agents for reassignment to SE
Establish rapport and provide a superior sales experience with prospective customers.
Develop product, underwriting and sales knowledge to counsel and sell available Personal Insurance products
Stays current on all Travelers systems and product/pricing changes
Strong Customer Service Skills to include problem resolution
EDUCATION/COURSE OF STUDY:
Bachelors degree or equivalent work experience
WORK EXPERIENCE:
3-5 years of Sales or Personal Lines experience; Industry experience preferred, but not required
Prior experience in Call Center within Sales and/or Customer Service
Experience with start up companies a plus
Solid knowledge of Personal Insurance products
Must be able to multi-task within a high volume sale center environment
COMMUNICATION SKILLS:
Strong verbal and written communication skills
Adept interpersonal skills to work effectively with internal and external customers
COMPUTER SKILLS:
Strong knowledge of Microsoft office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately
Knowledge and or ability to learn new programs quickly
OTHER:
Relationship Management
Agency Diagnostics
Advising Agents
Influencing the Sale
Delivering Results
Communication Skills
Adapting to Change
Decisive Judgment
Resilience
Integrity
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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