|
|
|
|
|
|
|
|
|
|
|
|
|
|
Job Description
|
|
|
|
|
|
|
|
|
General Liability, Quality Management Examiner
|
|
|
|
793214
|
|
|
|
08/18/2010
|
|
|
NC-Charlotte;TX-Richardson;CO-Denver;CA-Walnut Creek;MD-Hunt Valley
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Return to Previous Page
|
|
|
|
|
|
|
|
|
|
|
|
|
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
|
|
|
|
This position MUST be located in ; Hunt Valley, MD; Dallas, TX; Walnut Creek, CA; Denver, CO; or Charlotte, NC. There are no work-from-home or telecommuting options for this position.
SUMMARY:
Provide on-going improvement of claim technical management through file and operational reviews with emphasis on claim handling quality.
PRIMARY DUTIES:
- Participate in and coordinate Service Center Quality Reviews. Evaluate claim handling quality via file reviews for a specific line or product.
- Travel to Service Centers countrywide to evaluate and discuss results.
- Serve as liaison between Home Office Claim Quality Management and Local Claim Center(s).
- Coordinate and/or conduct calibration training sessions and focused reviews as well as assist in Quality improvement at both local and National levels.
- Coordinate Action Plans with Service Center Management.
EDUCATION/COURSE OF STUDY:
- Bachelors degree
WORK EXPERIENCE:
- 5+ years of technical claims processing experience
- Supervisory/Management experience preferred.
COMMUNICATION SKILLS:
- Excellent verbal/written communication, presentation and interpersonal skills
COMPUTER SKILLS:
- Solid computer skills including Impact, WORD, Excel, Outlook, Lotus Notes and the ability to learn new software programs as needed.
OTHER:
- Demonstrated ability to work well under pressure.
- Excellent analytical and problem solving skills.
- Demonstrated Project Management and organizational skills.
|
|
|
|
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
|
|
|
|
|
|
|
|
|
|
|
|
Return to Previous Page
|
|
|
