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Job Description
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Outside Property Claim Rep/Charleston, WV
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793195
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07/27/2010
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WV-Charleston
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Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
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Travelers, a leading provider of Auto, Liability, Property and Workers Compensation Insurance seeks talented, committed, and professional team players to join our exciting, fast moving and growing claim organization located in Charleston, West Virginia.
As an Outside Property Claim Representative, you will find innumerable opportunities for career development while managing your own time in an exciting, constantly changing environment. Plus, you'll get the satisfaction of being an important part of rebuilding people's lives. You'll find this at Travelers, and much more.
Summary
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Locations: Charleston, WV
PRIMARY DUTIES:
Demonstrate proficiency in first party estimating. Handle 1st party Property homeowner and /or commercial claims of basic to moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, completing damage estimates via Xactimate software or computer assisted estimates, evaluate and negotiate claim settlement at the most reasonable cost. Satisfy customer needs and ensure file quality.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations by negotiating and settling claims per Best Practices and within DOI regulations.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with high level exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Occasional Catastrophe Duty, including other offices and states may be required.
Perform any other duties as assigned.
Requirements
EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline. Two or four year college degree preferable, however, all candidates will be considered.
Basic Math Skills
Ability to communicate clearly face to face experience with customers
Customer service orientation
Keyboard and PC Skills
Ability to set schedules, multi-task, manage and change priorities quickly
Demonstrated ability to work independently and in a team environment
Problem solving and decision making ability
An interest in building construction.
A good driving record
WORK EXPERIENCE:
Must have at least three years of 1st party property claim handling experience handling commercial and/or personal property homeowner claims, including coverage analysis and structural damage estimating ability.
Construction industry experience and/or knowledge are a plus.
COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.
COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices. Estimating software experience required - Xactimate software knowledge/experience preferred.
OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.
Candidates must have excellent customer service, communication and organizational/time management skills, as well as the ability to competently handle multiple tasks simultaneously.
Valid West Virginia Driver's license
WORKING ENVIRONMENT:
Inside/Outside working environment, including working in and around physical structures, including climbing on ladders and roofs, crawling in floor-spaces or other similar physical tasks.
If you enjoy field work and dealing with people, and are a problem solver who thrives on flexibility then submit a resume on-line at www.travelers.com.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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