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Job Description
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2VP, Complex Claim Liability
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792187
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05/14/2010
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CT-Hartford
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Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
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SUMMARY:
Leads a team of claim professionals handling the Company's most severe and complex subrogation claims.
Ensures that technical advice and mentorship is provided to the subrogation organization and other home office claim teams for claims within their authority levels. Helps to drive knowledge transfer and sharing of expertise to develop major case talent throughout the organization.
PRIMARY DUTIES:
- Provide assistance and support in the management and evaluation of the Company's most severe and complex subrogation claims.
- Create and implement innovative business strategies.
- Drive and support cultural change.
- Develop and maintain collaborative relationships and partnerships with the subrogation recovery centers, field, business & marketing partners and customers.
- Provide prompt and courteous communication and service to business partners and customers. When appropriate, assure responses to inquiries and requests from the public.
- Assume shared responsibility for shared results.
- Lead, manage and motivate the organization toward improved quality and higher standards. Oversee and participate in periodic file quality reviews.
- Provide claim-handling guidance, recommendations and strategies to Complex Case Specialists, Subrogation Counsel and insureds/clients.
- When appropriate, actively participate in the coverage, liability and damages analysis and development of strategy leading towards case resolution.
- Proactively counsel and/or train business partners and staff on identification of subrogation opportunities and provide trend data and analysis to our underwriting partners.
- Develop, implement and monitor Complex Case claim policies, procedures, practices and standards.
- Drive and monitor litigation management process through the selection of counsel, evaluation and direction of claim and litigation strategy.
- Ensure effective and efficient management of allocated loss adjustment expenses, and establish and maintain appropriate and timely case estimates.
- Represent the company as a technical resource, attend legal proceedings as needed, and act within established professional guidelines as well as applicable state laws.
- Provide technical assistance to Claim University in identifying, developing and presenting training and strategic approaches that will optimize subrogation results.
- Prepare and deliver timely and informative management reports and presentation materials.
- Directly manage a small team of employees. This includes, but is not limited to: recruitment and selection of top talent, training & development, performance management, succession planning, developing workflow & distributing assignments, and compensation planning.
- Perform other related duties as required.
EDUCATION/COURSE OF STUDY:
- College degree.
- JD preferred.
WORK EXPERIENCE:
- 10 years major case claim-handling experience or insurance litigation experience, including experience handling complex and/or high-value subrogation claims.
OTHER:
- Demonstrated ability to lead and inspire others to meet and exceed high expectations.
- Demonstrated coaching, influence and persuasion skills.
- Expert skills in the recognition, analysis and communication of coverage, liability and damages issues impacting subrogation case.
- Deep understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure.
- Ability and confidence to make independent decisions on exposures without involvement of supervisor, where appropriate.
- Deep familiarity with effective claims handling practices.
- Expert written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
- Excellent presentation and persuasion skills.
- Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
- Demonstrated history of strong mentoring relationships and influence management skills throughout an organization.
- Ability to recognize, evaluate and direct resolution of appellate issues pursuant to corporate goals and expectations.
Competencies:
Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture
Leading Self-Emotional Intelligence:
- Demonstrates Self-Awareness-initiative and accountability
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility
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Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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