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Job Description
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Auto Damage Associate Manager
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791820
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03/08/2010
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GA-Alpharetta
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Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
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SUMMARY:
As a member of Claim Center Management Team, this person is accountable for the results within the assigned line of business. Success in this role will be defined through:
- Effective leadership of product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Consistent participation in the development of claim management strategies by working with Field Product Line Manager and Home Office Product leadership.
- Successful execution of claim management strategies locally and continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognition as the local product expert, supporting the FPLM and working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Effectively select, lead, mentor, performance manage and develop staff.
PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim operation.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Ensure training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ appropriate claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Processes that ensure claim accuracy, timeliness, customer orientation, and claim handling efficiency are critical.
- Drive local claim strategy/execution through effective communication and endorsing a continuous improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement improvement plans locally and for national strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review.
- Evaluate claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seek information on, support, and communicate key Claim philosophies.
- Identify business drivers and trends from analysis of claim data.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing / operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM's and managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.
EDUCATION/COURSE OF STUDY:
- College degree required
- CPCU or AIC preferred
WORK EXPERIENCE:
- Significant claim management / leadership experience required.
- Comprehensive knowledge of and experience with Auto Physical Damage line of business
- Proven track record of managing managers preferred
OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current understanding of jurisdictional laws and regulations.
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Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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