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Job Description
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Senior Business Systems Analyst
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791447
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12/01/2009
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CT-Hartford
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We are seeking a talented self-starter that can help deliver business solutions to our Claim Division. Reporting to the Business Systems Director ¿ this position will provide business systems analysis on strategic projects and help grow our Business Analyst Competency Center. If you are ready for a challenging opportunity to showcase your advanced BA skills ¿ this position is for you!
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
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SUMMARY:
Develops detailed business requirements and carries out the project tasks required for the development, design, testing, implementation, and continuing operation of automated departmental systems. May assist less experienced analysts in completing tasks.
PRIMARY DUTIES:
Plan/Organize/Facilitate requirements gathering sessions and use variety of elicitation techniques (interview, surveys, etc.) as appropriate to elicit customer requirements
Understand the customer's objectives and business needs and translate into functional requirements and system specifications.
Identify alternative solutions to a business problem or opportunity, and then recommend a solution, to allow the business customer to select the best option.
Review vendor software to determine its fit for use within the system; when applicable to the deliverable/project.
Lead and manage requirements and user acceptance phases of medium to large projects
Guide and mentor less experienced team members
Under minimal supervision, coordinates information systems changes and implementation processes
Analyzes requirements and specifications
Produces project documentation including formal proposals and schedules, systems requirement manuals and testing plans
Translates end user computer requirements for use by the department
Prioritizes assigned request enhancements and directs staff activities accordingly
Coordinates changes in project priority level, reworking schedules as necessary
Communicates system changes and processes to end users, documenting processes
Trouble-shoots system failures and effectively resolves discrepancies
Participates in identification, evaluation, and implementation of system recovery solutions
Provides off-shift support as necessary
Communicates testing discrepancies to impacted areas and monitors resolution
EDUCATION/EXPERIENCE:
College degree or equivalent work experience. Minimum of 5 years business systems analysis experience.
Knowledge of P&C products
Experience in the following areas is a plus: Agile and/or Iterative development, use cases, process modeling
Excellent analytical abilities
Strong communication and documentation skills
Thorough knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
Knowledge of Project Management methodologies and the SDLC
OTHER:
Technical Knowledge
Demonstrates advanced knowledge of application systems analysis and of the systems area supporting the business functions. Has an advanced knowledge of the systems interfaces with the business operations work-flow, and a solid understanding of the business. Proficient in the use of work station, LAN, and mainframe computer applications. Where appropriate, maintains a thorough knowledge of business trends.
Business Knowledge & Partnership
Effectively contributes to, and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers, through a collaborative style. Demonstrates ability to adjust priorities based on changing situations. Able to handle several priority projects at once
Problem Solving & Decision Making
Recognizes and analyzes problems of average complexity. Independently considers a variety of alternatives to arrive at a timely, practical solution
Team Orientation
Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest
Leadership
Designs and tests systems, and/or system changes to insure system efficiency, integrity, productivity, and maintainability. Communicates with business units when appropriate, utilizing advanced written or oral skills in order to maintain system and/or product credibility
Planning and Project Management
Significant planning is typically required to coordinate with other organizational units and resources. Has latitude for setting priorities and making decisions by using the general guidelines established by management. Completes multiple tasks in the time allocated to accomplish results
Financial Awareness
Designs and tests systems and/or system changes accurately to maintain and/or reduce operating costs for the company. Analyzes business trends, when appropriate, to enable the company to operate in a cost effective manner
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Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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