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Job Description
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Staff Surveyor/Technical Specialist Boat & Yacht Claims Long Island New York
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790993
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03/26/2010
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NY-Melville
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Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
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SUMMARY:
Boat & Yacht Surveyor handling damage claims, inspecting vessels, determining scope of damages, cause of loss, repair scope and repair costs.
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost.
Satisfy customer needs and ensure file quality.
PRIMARY DUTIES:
Handle 1st party Property claims of medium to high severity and complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine cause of loss, damages and repair scope of damage claims.
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection.
Establish timely and accurate claim and expense reserves.
Negotiate and arrive at agreed pricing with repair facilities within authority limits.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Act as a technical resource for Claim Representatives.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.
EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.
Continuing education as related to boat & yacht construction and repair.
WORK EXPERIENCE:
5+ years as a boat/yacht surveyor doing damage and claims assignments
CERTIFICATES/DEGREES:
Member of SAMS or NAMS
Familiar with ABYC
Completion of claim handling training program.
COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.
OTHER:
Must display solid verbal and written communications skills.
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.
Position is located on Long Island, New York
Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.
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Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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