Job Description
Job Title:
Bilingual Customer Service Representative (working 11am-8pm)
Job ID:
789919
Date Closed:
07/29/2009
Location:
CT-Windsor
Available Openings:
3
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Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
This position is responsible for building and maintaining effective relationships with our customers through effectively and efficiently responding to inquiry calls on our Spanish and English speaking phone line and capturing notice of loss information. Provides customer service to customers over the phone at a level that is consistent with Travelers Claim Customer Service quality and productivity goals. Assist in basic customer service procedures and routing information in a prompt and courteous manner.
PRIMARY DUTIES:
Professionally answer telephone calls on our Spanish and English speaking line, respond to routine questions, and reroute calls when appropriate.
Apply effective listening skills through recognition of customer's need and adjust style accordingly.
Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner.
Accurately input loss information into a claim multi-line system via a personal computer.
Consistently provide top-tier, high-level customer service to our accounts/customers.
Maintain and update reference material needed to provide quality service.
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.
COMMUNICATION SKILLS:
Strong Spanish and English communication skills - demonstration of Spanish speaking fluency will be required
Solid communication/telephone skills
COMPUTER SKILLS:
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills.
OTHER:
Personal time management and organizational skills to meet productivity objectives.
Customer Focus
Communication
Team Work
Flexibility
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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